Terms & Conditions
1 OUR CONTRACT WITH YOU
1.1 These are the terms and conditions (the “Terms”) on which we, GiftsPage Limited, owner of registered brand "HYDESTYLE" (company number 773319 ) whose registered address is at 105 Glentrammon Road, Orpington, Kent, BR6 6DQ (“We”, “Us” and “Our”) supply any of Our products (the “Products”) detailed on Our website at www.hydestyle.co.uk / www.giftspage.co.uk (the “Site”) to you, in your capacity as a retailer, whether you operate your business via a physical retail shop or e-commerce website. The supply of Products to you is strictly not for commercial or business use or resale. If you would like to talk to Us about becoming one of Our authorised retailers or wholesalers, please contact Us on the contact details given below.
1.2 We may ask you to prove the existence of your business and the sales methods that you use in order for Us to establish that you are a retailer. This may include, amongst other things, your providing to Us the address of your retail outlet and/or a digital photograph of your store front, and/or details of the URL of your website from which you operate your own e-commerce enabled webstore.
1.3 You confirm that you have authority to bind any business or company on whose behalf you use Our Site to order and purchase Products.
1.4 These Terms will apply to any contract between Us for the sale of Products to you and replace and supersedes any previous terms and conditions. We reserve the right to revise these Terms from time to time. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.
1.5 We intend to rely on these Terms and any documents expressly referred to in them in relation to the contract between Us. While We accept responsibility for statements and representation made by Our duly authorised employees and agents, please ensure that you ask for any variations from these Terms to be confirmed to you in writing to avoid any confusion between us. If you think that there is a mistake or require any changes to be made to these Terms, please contact Us to discuss this as soon as possible.
1.6 Please read these Terms carefully and make sure that you understand them and check that the details on your order for the Products and in these Terms are complete and accurate, before you confirm you place an order for Products with Use by making payment to Us in accordance with these Terms. You are responsible for all information provided to Us in relation to the products ordered and We shall not be responsible for any errors or missing information in the details that We receive from you.
1.7 We shall confirm your eligibility as a retailer of Our Products through trade account and these Terms shall apply in respect of any orders for Products that you place with Us. If you do not meet Our eligibility requirements as a retailer Our terms and conditions of supply in respect of consumers shall apply to any orders for Products that you place with Us.
1.8 Where, at Our sole discretion, We consider that you do not qualify as a retailer, you may be denied login to our trade website, and no justfication will be provided.
1.9 We may at Our sole discretion apply a discount on very large Orders made by you which We shall notify to you in writing at the relevant time.
2 ORDERING PRODUCTS
2.1 Your order for Products is made when you submit order through the trade account or notify us by email at firstname.lastname@example.org, confirmation in respect of the each Product that you wish to order from Us, including the following details: (1) the colour; (2) the product SKU (3) the quantity; (4) the shipping destination; and (5) the date by which the Products is are required (the “Order”). By submitting your Order, this does not mean that We have accepted it. Our acceptance of the Order will take place as described in clause 2.5.
2.3 If you are based on the UK mainland and wish to place an order for Products with Us which is less than the MOQ, We may at Our sole discretion process accept an order. If you require a current stock list from Us at any time, please request a copy in writing and We will send you a stock file by email from which you may select Products to order.
2.4 If We are unable to supply you with any Product(s) ordered or if We are unable to comply with the time scale set out in your Order, We will inform you of this by email/phone as soon as is reasonably practicable upon becoming aware of any such issues, and We will not process the Order unless and until you confirm to Us by email that you wish Us to proceed and the details of any changes required to be made to your Order. If We are able to, We will offer you the nearest alternative or if you would prefer, We will refund you the full amount that you have paid in respect of the relevant Products as soon as is reasonably practicable, where you have already paid for the Products.
2.5 Once your Order is received by Us, it will be added to Our workflow system list for the next available day and scheduled for crafting. We will email you with confirmation of your Order and request that you confirm the details to Us in writing. We will also notify you by email at the time of sending the Invoice of any customisations requested by you that may take a considerable amount of time to fulfil.
2.6 Once you have confirmed that the Order details that We have are correct, We will provide you with an estimated dispatch and delivery date. Please note that any dispatch and/or delivery date provided are estimates only and the time of delivery is not of the essence.
2.7 We endeavour to meet the following delivery time estimates for completion of the entirety of your Order, but at busy times and depending upon the number and extent of customisations required, deliveries may take longer.
2.8 Once your Products are ready to be dispatched, We will confirm and accept your Order in writing by replying to your email and sending you an electronic copy invoice (the “Invoice”). The Invoice will confirm the details of your Order, an order number and the amount payable by you in respect of your Order, together with any delivery or other charges applicable to your Order in accordance with clause 3.3 and/or clause 4. Please check the details set out in the Invoice as We shall not be responsible for any errors or missing information once the Order is confirmed by you. Please quote the Order number in all subsequent correspondence with Us relating to the Order. The Invoice will also confirm the options available to you for making payment in respect of your Order which include secure online payment by credit or debit card, bank transfer or cheque, in accordance with clause 810.
2.9 The Invoice provided will only relate to Products that are ready to be dispatched to you in this shipment. Where some Products from your Order can not be crafted or are not ready for dispatch for whatever reason, they will be added to your next Order or shipment.
2.10 We will endeavour to confirm your Order and issue the Invoice within 24 hours of receipt by Us of an Order, or less if the Order is received within normal working hours in the United Kingdom (the “UK”). However, please allow up to 48 hours for Us to check and process your Order, and up to 72 hours where an Order is placed over a weekend or public holiday.
2.11 Subject to clause 2.12 , once you receive the Invoice, We must receive payment in accordance with clause 10 should be made to Us promptly and in any event within 7 calendar days of your receipt of the Invoice in full for both the price of the Products ordered and any delivery or other applicable charges (if any) before We accept your Order. Once your Invoice is paid, then your Products will be dispatched to you in accordance with clause 4 scheduled for crafting and will be hand-crafted by one of Our leathersmiths. The contract between Us will only be formed and these Terms will be deemed accepted by you once cleared payment from you is received by Us in respect of your Order including any delivery or other applicable charges.
2.12 At Our sole discretion, We may agree to provide credit to you in respect of any Products that you order from Us. In such circumstances, the provisions of clause 10 shall apply in respect of such Products.
2.13 Please tick the relevant checkbox when prompted to do so to confirm you accept these Terms and Our delivery and return and cancellation policies. If you refuse to accept these Terms and Our delivery and return and cancellation policies, you will not be able to order any Products from Our Site.
2.14 If any of these Terms conflict with any term of the Order, the Order will take priority.
2.15 You may make a change to the Order for Products insofar as they are not specially made to order at any time before We dispatch the Products by contacting Us, except in the case of made-to-measure Products. Where this means a change in the total price of the Products, We will notify you of the amended price in writing. You may be able to cancel the Order strictly in accordance with clause 11 in these circumstances.
2.16 We reserve the right to refuse or decline any Order at Our sole discretion.
2.17 Our Products come in many different leathers and finishes. We can supply you with some sample swatches following receipt of a request in writing from you.
3 OUR PRODUCTS
3.1 Our Site is solely for the promotion of Our Products and the images of the Products on Our Site are for illustrative purposes only. Although We have made every effort to display the colours accurately, We cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. The Products that you receive from Us may vary slightly from those images.
3.2 Although We have made every effort to be as accurate as possible, because Our Products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on Our Site have a 2% tolerance. In addition, you should note that We cannot guarantee a uniformed appearance to each Product as they are handmade from natural materials and slight imperfections may occur. These imperfections include (but are not limited to), the natural grain of the leather, texture and colour variations, natural wrinkles, markings and scars.
3.3 Once an Order for Products and payment in respect of it is received, the Order details will be added to the workflow system list for the next available day and the Products ordered will usually be dispatched within 1 to 2 calendar days of Our receipt of payment from you for your Order. Highly customised and bespoke Products can take between 4 and 6 weeks to create. We generally recommend that you allow at least 30 calendar days for complete fulfilment and crafting of the Products from the date We receive payment from you in respect of your Order, but We will confirm an estimated dispatch and delivery date in email sending the Invoice. Please note however that any dispatch and/or delivery estimate given are estimates only and the time of delivery is not of the essence. We will notify you by email at the time of sending the Invoice of any customisations requested by you that may take a considerable amount of time to fulfil. Once your Order is completed, it will go through Our quality control procedure and will then be packaged and weighed, and the dimensions of the package of Products taken so that We can calculate the shipping cost and confirm this to you in the Invoice unless you have notified Us in writing that you will organise your own collection and shipping of the Products. If you are not satisfied with the amount of the shipping charges that We confirm to you, We can reissue the Invoice without any shipping charges and you may then make your own arrangements for collection and shipping of your Order. International delivery Orders will attract courier charges and assist with their paperwork and documents dispatched for delivery.
4 DELIVERY OF PRODUCTS
4.1 We will deliver the Product(s) ordered by you together with a hard copy of the Invoice, to the address which you give for delivery when you make your Order. If any of the details you have given to Us in your delivery address are incorrect, We are not liable for any items which have not been or are not received.
4.2 Each delivery of Products will be accompanied by a delivery note which shows the date of the Order, all relevant Order numbers, the type and quantity of the Products (including the Product code number where applicable), special storage instructions (if any) and if the Order is being delivered in instalments, the outstanding balance of Products remaining to be delivered.
4.3 Please note that time scales for delivery and delivery charges will vary depending on the availability of the Products and your address. Our Products are delivered worldwide, but Our workshops are based solely in the UK. Please allow extra time for deliveries to be made outside the UK.
4.4 Once an Order has been shipped, you will receive an email from Us notifying you of the dispatch of the Product(s) (the “Dispatch Notification Email”). All Products are shipped using a fully traceable carrier and you will be provided the relevant shipping and tracking details in Our Dispatch Notification Email to enable you to track the Products being shipped.
4.5 Deliveries within the UK are shipped using Parcelforce / Royal Mail couriers and generally arrive at their destination on the next working day following Our issuing of the Dispatch Notification Email.
4.6 International orders are sent using Express couriers. If specifically requested by you to do so, We can send international orders using Royal Mail, however, this service is not tracked once the Products leave the UK and therefore any failure or delay in delivery is your sole responsibility.
4.7 All deliveries are scheduled for weekday delivery unless requested otherwise by you when placing your Order. Please speak to Our customer services team if you require a quote for a Saturday delivery.
4.8 If no one is available at your address (or at any alternative address notified by you when placing the Order) to take delivery of the Product(s) the courier will leave you a note at the address set out in the Order to confirm that they have attempted to deliver the Product(s) and requesting that you contact them to rearrange delivery.
4.9 Occasionally Our delivery to you may be affected by an Event Outside Our Control. If We are unable to meet the estimated delivery date because of an Event Outside Our Control, We will contact you with a revised estimated delivery date.
4.10 Delivery of an Order shall be completed when We deliver the Product(s) to the address (or at any alternative address) that you gave Us in your Order.
4.11 If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, We will deliver the Order in instalments. We will not charge you extra delivery costs for this. However, if you ask Us to deliver the Order in instalments, We may charge you extra delivery costs. Each instalment shall constitute a separate contract governed by these Terms. If We are late delivering an instalment or one instalment is faulty, that will not entitle you to cancel any other instalment.
4.12 The Product(s) will be your responsibility and owned by you from the point at which We or the courier first attempt delivery, whether you (or any nominated alternative) take delivery or not.
4.13 Where any Product is to be delivered internationally you will be responsible for any and all tax, duties and/or any other amounts payable in respect of the shipping of the Product(s) into the relevant country.